Customer Service

Ugh. Just ugh. I hate Symantec customer service. Everytime I call these places, I get "Mike" from "New Jersey". With a tenuous grasp on the English language and a thick Indian accent. It's making every interaction a billion times harder than it really needs to be. I am a person with very little patience so this situation is extremely intolerable for me.

What ever happened to hiring people who can actually speak (not to mention understand?) simple basic American English? Ummm oh like say an American? I do understand the need for internationalization (cause it's cheaper/keep costs down, they say) but damn this is approaching impossible to me. At what point does the need for inexpensive consumer electronics (or else sheer corporate greediness) completely override the simple need to be understood? Honestly, I wouldn't mind paying more to get more made-in-America people who can actually speak English clearly and fluently. Please...... Or else subsidize getting American kids into the IT field. "Oh but you can't say that!" you say, "It's not PC!" or "They do speak English (or are American), so get over it." Bullshit. It's my opinion and I am entitled to it.

As for Symantec, I am never buying another of their products. EVER.